Privacy Policy
Last updated: March 2026
1. Information We Collect
When you request a service, we collect your name, email address, phone number, and property address. Payment information is processed securely by Stripe and is not stored on our servers.
2. How We Use Your Information
We use your information to fulfill service requests, communicate about your orders, process payments, and improve our services. We do not sell your personal information to third parties.
3. Third-Party Services
We use the following third-party services to operate our business:
- Stripe — payment processing
- SMTP2GO — transactional email delivery
- SaiMind — internal order management and scheduling
Each service has its own privacy policy governing how they handle your data.
4. Data Security
Our website is served over HTTPS. Deliverable files are stored in a secure, access-controlled directory. Download links are token-based and expire after 30 days.
5. Cookies
We use minimal cookies: WordPress session cookies for site functionality and a localStorage preference for dark/light mode. We do not use tracking cookies or third-party analytics.
6. Data Retention
Order data is retained for business records and tax purposes. Download links expire after 30 days. Payment data is held by Stripe per their retention policy.
7. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us. We will respond within 30 days.
8. Children
Our services are not directed at individuals under the age of 18.
9. Changes
We may update this policy from time to time. The updated date at the top of this page will reflect the most recent revision.
10. Contact
ZeMi Designs
Charlotte, NC
Phone: 704-754-0552
Email: [email protected]